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Sr. Customer Assistant Representative-Jackson, MS Airport
Category: Other
  • Your pay will be discussed at your interview

Job code: lhw-e0-90642536

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Enterprise Holdings

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  Job posted:   Thu Jun 7, 2018
  Distance to work:   ? miles
  1 Views, 0 Applications  
Sr. Customer Assistant Representative-Jackson, MS Airport
The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to

provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location. This role is available as regular full time.

This position is located at the Jackson Evers Airport in Jackson, MS.

+ Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors

+ Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned

+ Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone

+ Meet and greet customers in a friendly and timely manner

+ Provide directions and general assistance

+ Assist to assess condition of rental upon return

+ Process returns, check-ins and exit kiosk transactions

+ Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed

+ Understand and communicate rental terms and conditions, vehicle features and other services

+ May sell optional protection products, upgrades, fuel options and other additional equipment

+ Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance

+ Clean vehicle interior and exterior by hand or by operating washing equipment when needed

+ Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing

+ Perform miscellaneous and backup duties job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

+ Must be at least 18 years old

+ High school diploma or GED equivalent required

+ Some college preferred

+ Must have at least 1 year prior customer service, retail or sales experience

+ Must have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years

+ No drug or alcohol related conviction on driving record in the past 5 years

+ Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.

+ Must accept 10.20/hr as rate of pay for this position

+ Aside from religious observations, must be able to work following full time schedule: Alternating 3 PM to 12 AM shift and 11a-7p shift any day of the week including weekends and holidays.

+ Must be able to work at the Jackson Mississippi Airport

External Company Name: Enterprise Holdings

External Company URL:

Requisition Number: 2018-246183

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